Connect with our technical team.
Whether you are sourcing a professional road bike, seeking guidance on cycling gear, or managing logistics across Bangladesh, our Dhaka headquarters is ready to assist.
Electronic Mail
shop@exilfarn.com
Submit your inquiry.
Standard procedures and timelines.
- Digital Consultations
- Our technical specialists review all incoming electronic inquiries within 24 business hours. Complex build queries may require additional evaluation time.
- Showroom Access
- To ensure dedicated attention from our staff, visits to the Banani showroom are strictly scheduled via email correspondence.
- Fulfillment Schedule
- Confirmed national orders are prepared for dispatch from our Dhaka facility within two working days. Transit times vary by district territory.
- Warranty Claims
- For hardware warranty reviews, please send a detailed email including your frame serial number, purchase invoice, and clear photographs of the component in question.
Frequently Asked Questions
Do you offer international shipping?
Currently, we focus exclusively on the Bangladesh market to ensure the highest quality of service and support for our local riders.
Can I test ride a bicycle before purchasing?
Yes, test rides can be arranged at our Dhaka showroom. Please contact us via email to schedule an appointment with our technical team.
What is your return policy?
We accept returns within 14 days of delivery for unused items in their original packaging. Please reach out to our support team to initiate a return.
Our Location
Our headquarters and showroom are located in the heart of Dhaka. We welcome scheduled visits for consultations and test rides.